Horrified mom claims Uber refused to help after driver rode away with her sleeping daughter

She was Uber frightened.

A Canadian mom was horrified after an Uber driver accidentally motored off with her daughter still inside — and the rideshare company allegedly refused to help. She detailed the distressing incident in a lengthy Facebook post that went off online.

“What happened to us wasn’t just a terrifying experience; it was a complete breakdown in safety, responsibility, and basic human decency,” accused Julia Viscomi. “Uber chose policy over my daughter’s life.”

The Toronto native had been taking an Uber with her five-year-old daughter Amelia, along with three other children and an adult, at 11 p.m. when the tyke fell asleep in the back of the car.

Unfortunately, due to the seating arrangement, with the other passengers blocking her daughter from the doors, Viscomi had to wait for everyone else to get out so she could retrieve her.

Upon arriving at their destination, the Canuck declared her intentions loudly so the vehicle operator could hear her.

Despite her vocal announcement, the driver failed to heed her disclaimer. “Before I could get Amelia, the driver took off. With Amelia still inside,” the aghast parent recalled.

She found the mistake particularly appalling. The “exit plan was communicated loudly and clearly right beside the driver,” and “there was no language barrier,” she said.

Horrified, Viscomi contacted the Uber driver, but they couldn’t be reached. When she tried reaching out to the company, they allegedly refused to lend a hand.

“They refused to contact the driver. I begged them,” recounted the distraught mom. She subsequently contacted the authorities, whereupon she was asked to provide “a recent photo” of Amelia for what she presumed was an Amber Alert — a moment she dubbed the “single worst experience” of her entire life.

Despite police insisting that Uber contact the driver, they declined on the grounds that it was “outside their policy,” per Viscomi.

As a result, “[my daughter] was alone in the dark, with a stranger, terrified and confused,” lamented the Canadian.

It wasn’t until an hour later that the police finally managed to track her down.

To make matters worse, Uber refused to make amends and simply offered her an automated $10 credit for her trouble.

Viscomi claimed that the firm eventually offered her “an insultingly low settlement,” but has “refused to admit any failure of their systems” or “have internal discussions about policy change.”

“I have spent the last 5 weeks trying to resolve this quietly and respectfully directly with Uber,” she said. “I’ve been patient, calm, and professional. But Uber still refuses to take true accountability.”

“This was no time for bureaucratic red tape,” Viscomi added. “Her life was in danger and Uber refused to help.”

The concerned parent is now using the traumatic ordeal as a cautionary tale for other parents thinking of booking a ride with the firm.

“Every parent deserves to know that if something goes wrong during a ride, the company they trusted will act, not hide behind policy,” she warned in the Facebook PSA. “This isn’t just about my daughter. It’s about every family who uses these platforms expecting them to do the right thing in an emergency.

Uber representatives have since addressed the incident.

“We recognize how distressing this situation was for the family involved and are thankful that the child was safely reunited with their parent,” they told the Post. “We immediately began reviewing the details of this incident internally to identify opportunities to improve our processes and support systems. The safety of everyone who uses Uber remains our top priority.”

According to the safety section on the Uber website, “Uber support is available 24 hours a day, 7 days a week, and is handled by a team of trained safety agents.”

“If you’re in immediate danger, you should always contact authorities first,” they added. “Law enforcement can request data through our online public safety portal.”