Mumbai Airport Gets Level 5 Accreditation For Customer Experience; 1st In India And 3rd In The World To Get This Honour

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CSMIA achieves Level 5 ACI accreditation, becoming India's first and world's third airport to reach this milestone

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Level 5 ACI accreditation

Jeet Adani highlights commitment to passenger experience and global leadership in operations

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Passenger experience

Airport implements design thinking methods to develop solutions for stakeholders and partners

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Design thinking methods

Continuous feedback collection and analysis drives service improvements across all teams

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Feedback collection

Digital gateway expanded with 68 e-gates at T2, the highest number at any Indian airport

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68 e-gates at T2

Launch of aviio app enables better stakeholder collaboration and passenger service

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Aviio app

Nine comfort dogs stationed at T2 Departures through Pawfect programme

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Nine comfort dogs

Focus remains on innovation, sustainability and delivering memorable travel experiences

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Memorable travel experiences

Have you ever travelled via the Mumbai Airport?

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